Refund policy

30-Day Easy Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund. 

How to Request a Replacement or Refund

  • Document the issue:  Take clear photos or videos that show the damage or the incorrect item. Make sure to include:
    • The product
    • The packaging
    • A close up of the damage, defect, or incorrect item

  • Contact Us: Email us within 30 days of delivery at info@bubinna.com and include:
    • Your order number
    • The photos or videos showing the issue

  • Review and Approval: Our team will review your request and verify the issue. If approved, you may choose either a replacement, a refund, or a return.

    Replacement: Once approved, we will ship a replacement at no additional cost.

    Refund: If you choose a refund, it will be processed to your original payment method. Refunds typically appear within 7 business days, depending on your bank or payment provider.

    Return: Our team will provide you with a return authorization and the specific address of our nearest processing center.

Refund Method and Currency
Refunds are issued to the original payment method only.
BUBINNA is not responsible for any bank fees, currency conversion differences, or delays caused by your payment provider.

Non-Returnable Items

The following are not eligible for return, exchange, or refund:

  • Items marked as non-returnable in the product description (for hygiene and safety reasons)
  • Orders placed in error, including duplicate orders or an incorrect item selected by the customer
  • Orders that cannot be delivered due to an incorrect address provided by the customer, or because the carrier was unable to reach the recipient

Return Costs (applies only to orders that are eligible for return)

Defective, Damaged, or Incorrect Items:

  • BUBINNA covers all return shipping costs

Change of Mind (No Longer Wanted, Wrong Size or Color Selected):

  • Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable
  • Return shipping fees are non-refundable

All Other Eligible Returns:

  • Return shipping is the customer's responsibility unless the item is defective, damaged, or incorrect, as determined by our team

Exchanges
We do not accept direct exchanges at this time. If you need a different size, color, or product:

  1. Return your original item for a refund following the process above
  2. Place a new order for the item you prefer

This ensures you receive your new item as quickly as possible while your return is being processed.

Order Cancellations
You may cancel your order before it is processed or shipped for a full refund.

  • To cancel: - Contact us at info@bubinna.com within 24-48 hours of placing your order with your order number
  • If your order has already been processed or shipped, you can return it within 30 days of delivery

For More Information
Visit our FAQs page or contact our customer service.

Contact Information:
Email: info@bubinna.com
Phone: +1 (307) 222-3885
Business Address: 1501 South Greeley Highway, Suite C7, Cheyenne, WY 82007
Customer Service Hours:  Monday to Friday (10 AM – 5 PM EST)
Response Time: We aim to respond to emails within 1–2 business days